Amajova Terms of Service
1. Introduction
Welcome to Amajova, an online marketplace that connects freelancers with clients. Please read these Terms of Service carefully before using the site. By accessing the site, opening an account, or agreeing to these Terms when prompted, you accept and agree to abide by the Amajova Terms of Service, including the Payment Terms and Third-Party Payment Service Provider (PSP) Terms, which are incorporated herein by reference. You also acknowledge reading and understanding our Privacy Policy and AML Policy. If you do not agree to these terms, you must not use or access Amajova.
2. Definitions
- Amajova: Refers to the Amajova.com platform.
- User: Any individual or entity using Amajova.
- Freelancer: A User offering services.
- Client: A User purchasing services.
- PSP: A Third-Party Payment Service Provider facilitating payment processing on the platform.
3. Account Registration
To use Amajova, Users must register for an account. Users agree to:
- Provide accurate, up-to-date information.
- Maintain confidentiality of their account credentials.
- Be responsible for all activities under their account.
4. Amajova’s Role
Amajova provides a platform for Users to connect and transact. Amajova:
- Is not a party to contracts between Freelancers and Clients.
- Does not guarantee the quality, safety, or legality of services.
- Acts solely as a facilitator and intermediary for transactions.
5. User Conduct
Users agree to act professionally and responsibly on Amajova. Prohibited activities include, but are not limited to:
- Spamming, harassment, or fraudulent activity.
- Posting or offering illegal, unethical, or inappropriate services.
- Violating intellectual property rights or applicable laws.
Violating these rules may result in account suspension or termination.
6. Service Contracts
Freelancers and Clients are responsible for negotiating their own service contracts. Amajova is not responsible for:
- Execution or enforcement of contracts.
- Disputes arising from these agreements.
7. Payments and Billing
Payments on Amajova are facilitated through Third-Party Payment Service Providers (PSPs). Users agree to the following:
- Payments must be made in full before work begins.
- Amajova charges Clients a fee (5% or 6% for USD payments) and Freelancers a fee (10%) for using the platform.
- Taxes, fees, and any currency conversion costs are the User’s responsibility.
For additional details, see Section 10: Third-Party Payment Service Provider (PSP) Terms.
8. Disputes
Amajova encourages Users to resolve disputes amicably. If resolution cannot be reached:
- Users may request Amajova's discretionary dispute resolution service.
- Amajova’s decision in disputes is final and binding.
- Refunds are subject to a deduction of applicable fees.
9. Intellectual Property
Users may not use Amajova’s content, logos, or branding without written permission. User-generated content must comply with intellectual property laws.
10. Third-Party Payment Service Provider (PSP) Terms
To facilitate payments globally, Amajova partners with multiple Third-Party Payment Service Providers (PSPs). This section outlines the terms related to PSPs:
1. PSP for Supported Regions (Stripe or Equivalent):
- For Clients and Freelancers in supported regions, Amajova uses Stripe (or an equivalent PSP) to collect and process funds on behalf of Clients in supported regions.
- Stripe collects funds directly on behalf of Clients and securely disburses payments to Freelancers, in compliance with applicable regulations.
2. PSP for Unsupported Regions (Alternative PSPs):
- For Freelancers in regions not supported by Stripe (e.g., parts of Africa, Asia, and South America), Amajova partners with alternative PSPs. These PSPs are subject to compliance requirements consistent with those of Stripe to ensure the security and integrity of transactions. Users in these regions may need to adhere to additional verification processes as required by the alternative PSPs.
- These PSPs act as intermediaries for payment collection and payout.
- Freelancers in unsupported regions may be required to create accounts with designated PSPs to receive funds.
3. Amajova’s Role in PSP Transactions:
- PSPs act as payment agents for Freelancers and Clients.
- Amajova does not handle, store, or retain User funds directly.
- Users agree that Amajova is not liable for delays, errors, or losses caused by PSPs.
4. Compliance:
- Users agree to comply with PSP terms and applicable payment regulations.
- Amajova reserves the right to modify PSP partnerships as needed.
11. Refunds
Refunds, when granted, are subject to the following:
- Refund requests must be initiated through Amajova’s dispute resolution process.
- If approved, Amajova will refund the project cost, minus applicable fees (e.g., 5% Employer fee).
12. Termination
Amajova may suspend or terminate a User’s account without notice for:
- Breaching these Terms.
- Fraudulent or prohibited activities.
- Violation of applicable laws or PSP terms.
Upon termination, Users must immediately cease using Amajova’s services.
13. Limitation of Liability
Amajova, its affiliates, and partners are not liable for:
- Indirect, incidental, or consequential damages.
- Loss of profits, data, or opportunities resulting from use of the platform.
Users access and use Amajova at their own risk.
14. Indemnification
Users agree to indemnify Amajova, its affiliates, and their employees from any claims, damages, or expenses arising from:
- Breach of these Terms.
- Violation of laws or PSP terms.
- Disputes between Users.
15. Governing Law
These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.
16. Changes to Terms
Amajova may update these Terms at any time. Users will be notified of material changes via email or platform notifications, ensuring timely awareness of any updates. and continued use of the platform constitutes acceptance of the updated Terms.
17. Age Restrictions
Amajova’s services are not intended for individuals under the age of 18.
18. Feedback and Reporting Violations
Users may submit feedback or report violations to Amajova’s support team. Feedback may be used to improve the platform.
19. Contact Information
For questions, concerns, or assistance, please contact:
Amajova Support Team: support [at] amajova.com or use our live chat
By using Amajova, you acknowledge and agree to these Terms of Service, the Third-Party Payment Service Provider (PSP) Terms, and related policies. Amajova reserves the right to modify, suspend, or terminate services in accordance with these Terms.