Seller Complaints Policy

Introduction

Amajova.com is committed to providing a fair and transparent platform for all freelancers. We recognize that sellers may occasionally encounter issues that require resolution. This policy outlines the process for submitting complaints, response times, and resolution procedures.

1. Types of Seller Complaints

Sellers may submit complaints regarding:

• Disputed Payments: Issues related to delayed or missing payouts.
• Client Misconduct: Unfair treatment, harassment, or policy violations by clients.
• Platform Violations: Concerns about system errors, listing removals, or unfair account suspensions.
• Service Quality Disputes: Disagreements over service delivery terms.

2. Complaint Submission Process

Sellers can file complaints through the following steps:

• Contact Support: Submit a complaint via Amajova.com’s support ticket system.
• Provide Evidence: Include transaction details, messages, or relevant screenshots.
• Await Review: Our team will review the case within 3-5 business days.

3. Resolution & Appeals

• Initial Resolution: Sellers will receive an update on their case status and any corrective action taken.
• Appeal Process: If dissatisfied with the resolution, sellers may request a secondary review within 7 days.
• Final Decision: A final resolution will be provided based on platform policies and available evidence.

Conclusion

Amajova.com strives to maintain fairness and transparency for all users. Sellers are encouraged to use the complaint process responsibly to ensure prompt and fair resolutions.