Cardholder Complaints Policy

Introduction

Amajova.com is dedicated to ensuring a secure and fair payment experience for all users. This policy provides a structured approach for cardholders to submit complaints, ensuring timely investigation and resolution.

1. Types of Cardholder Complaints

Cardholders may submit complaints related to:

• Unauthorized Transactions: Charges not recognized by the cardholder.
• Refund Disputes: Issues regarding refunds not processed correctly.
• Billing Errors: Incorrect amounts charged or duplicate transactions.
• Service Disputes: Payments made for services not delivered or not as described.

2. Complaint Submission Process

To file a complaint, cardholders must:

• Contact Support: Submit a complaint through Amajova.com’s support system.
• Provide Transaction Details: Include payment reference, date, and issue description.
• Investigation Period: Complaints are reviewed within 5-7 business days.

3. Resolution & Escalation

• Initial Resolution: Cardholders will receive an update on their complaint and any action taken.
• Escalation Process: If unresolved, cardholders may request further review within 10 days.
• Final Decision: A final response will be provided based on platform policies and payment regulations.

Conclusion

Amajova.com is committed to protecting cardholder rights and ensuring a transparent resolution process. Users are encouraged to report issues promptly for a swift resolution.