:root{--brand:#0B6B46;--brand-dark:#074D35;--ink:#101520;--muted:#4E5661;--soft:#667066;--paper:#fff;--bg:#fbfbfa;--cream:#FBFAF7;--line:#E7DFD2;--danger:#B42318;--shadow:0 22px 60px rgba(15,23,18,.07)}*{box-sizing:border-box}body{margin:0;font-family:Inter,Arial,sans-serif;color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased}a{text-decoration:none;color:inherit}button,input,select,textarea{font:inherit}.support-page{min-height:100vh;padding:28px 20px 56px}.support-shell{max-width:1080px;margin:0 auto}.support-top{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:24px}.support-logo{width:150px;height:auto}.support-back{font-size:13px;font-weight:850;color:var(--brand)}.support-hero,.support-card{background:#fff;border:1px solid #ECEDE9;border-radius:26px;box-shadow:var(--shadow)}.support-hero{padding:30px 32px;margin-bottom:20px}.support-eyebrow{margin:0 0 8px;color:var(--brand);font-size:12px;font-weight:900;letter-spacing:.08em;text-transform:uppercase}.support-hero h1{margin:0;font-size:clamp(32px,4vw,46px);letter-spacing:-.055em;line-height:1.06}.support-hero p{margin:12px 0 0;color:#33415F;line-height:1.65;font-weight:600;max-width:760px}.support-grid{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(300px,.85fr);gap:18px}.support-grid.single{grid-template-columns:1fr}.support-trap{position:absolute!important;left:-10000px!important;top:auto!important;width:1px!important;height:1px!important;overflow:hidden!important;opacity:0!important;pointer-events:none!important}.support-card{padding:24px}.support-card h2{margin:0 0 6px;font-size:21px;letter-spacing:-.035em}.support-card>p{margin:0 0 18px;color:#33415F;font-size:14px;line-height:1.6}.support-form{display:grid;gap:14px}.support-field{display:grid;gap:7px}.support-field label{font-size:13px;font-weight:850}.support-field input,.support-field select,.support-field textarea{width:100%;border:1px solid #DDE3E2;border-radius:14px;background:#fff;color:var(--ink);padding:12px 13px;outline:none}.support-field textarea{min-height:150px;resize:vertical;line-height:1.55}.support-field input:focus,.support-field select:focus,.support-field textarea:focus{border-color:rgba(11,107,70,.55);box-shadow:0 0 0 3px rgba(11,107,70,.08)}.support-actions{display:flex;gap:10px;flex-wrap:wrap}.support-btn{border:0;border-radius:14px;min-height:46px;padding:0 17px;background:var(--brand);color:#fff;font-weight:900;display:inline-flex;align-items:center;justify-content:center;cursor:pointer}.support-btn.secondary{background:#fff;color:var(--brand);border:1px solid rgba(11,107,70,.2)}.support-btn:disabled{opacity:.55;cursor:not-allowed}.support-alert{display:none;border-radius:14px;padding:12px 14px;font-size:13px;line-height:1.5;font-weight:700}.support-alert.show{display:block}.support-alert.success{background:#EAF5ED;color:var(--brand)}.support-alert.error{background:#FFF0EE;color:var(--danger)}.support-list{display:grid;gap:10px}.support-case{border:1px solid var(--line);background:var(--cream);border-radius:17px;padding:14px;cursor:pointer}.support-case strong{display:block;font-size:14px;margin-bottom:5px}.support-case span{display:block;color:var(--soft);font-size:12px;line-height:1.45}.support-badge{display:inline-flex!important;width:max-content;margin-top:8px;border-radius:999px;padding:5px 8px;background:#EAF5ED;color:var(--brand)!important;font-size:10.5px!important;font-weight:900}.support-empty{border:1px dashed var(--line);border-radius:16px;padding:18px;color:var(--soft);font-size:13px;line-height:1.55}.support-messages{display:grid;gap:10px;margin-top:14px}.support-message{border:1px solid var(--line);border-radius:16px;padding:12px 14px;background:#fff}.support-message.mine{background:#F8FBF7}.support-message small{display:block;color:var(--soft);margin-bottom:5px;font-weight:750}.support-message p{margin:0;white-space:pre-wrap;line-height:1.55;font-size:13.5px}.support-choice{display:grid;gap:10px}.support-choice a{border:1px solid var(--line);border-radius:16px;padding:14px;background:var(--cream);font-weight:850;color:var(--brand)}.support-note{font-size:12.5px;color:var(--soft);line-height:1.55;margin-top:12px}@media(max-width:820px){.support-grid{grid-template-columns:1fr}.support-page{padding:18px 10px 38px}.support-hero,.support-card{border-radius:22px}.support-hero{padding:24px 18px}.support-card{padding:18px}.support-top{padding:0 4px}.support-logo{width:132px}.support-btn{width:100%}}

.support-security{display:grid;gap:8px;align-items:start;margin-top:2px}.support-security-status{margin:0;color:#667066;font-size:12px;line-height:1.45;font-weight:700}.support-security-status.error{color:#B42318}.support-security .cf-turnstile{max-width:100%}@media(max-width:420px){.support-security{overflow:hidden}.support-security .cf-turnstile{transform-origin:left top;max-width:100%}}

/* Support evidence attachments */
.support-attachments{display:grid;gap:8px;margin-top:14px}.support-attachment{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 12px;border:1px solid #e7ded0;border-radius:12px;background:#fff}.support-attachment-meta{min-width:0}.support-attachment-meta strong{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.support-attachment-meta small{display:block;color:#667085;margin-top:2px}.support-attachment-btn{border:1px solid #d9d1c5;background:#fff;color:#006b3c;border-radius:10px;padding:7px 10px;font-weight:700;cursor:pointer}.support-evidence-form{margin-top:12px;padding-top:12px;border-top:1px solid #eee5d9}.support-evidence-form input[type=file]{display:block;width:100%;margin:8px 0 10px}.support-evidence-help{font-size:12px;color:#667085;margin-top:4px}

/* Phase 6A: live chat is click-to-load so Tawk is not initialized for passive page views. */
.support-live-chat{margin:0 0 22px;padding:22px 24px;border:1px solid rgba(11,107,70,.16);border-radius:22px;background:linear-gradient(135deg,#f6fbf7,#fff);display:flex;align-items:center;justify-content:space-between;gap:22px}.support-live-chat h2{margin:2px 0 7px;font-size:20px;letter-spacing:-.03em}.support-live-chat p{margin:0;color:#5d685f;line-height:1.6}.support-live-chat>div:last-child{flex:0 0 auto;text-align:right}.support-btn-secondary{background:#fff!important;color:#0b6b46!important;border:1px solid rgba(11,107,70,.28)!important;box-shadow:none!important}.support-chat-status{min-height:18px;margin:7px 0 0!important;font-size:12px!important;color:#647067!important}.support-chat-status.error{color:#a53a32!important}@media(max-width:720px){.support-live-chat{display:block}.support-live-chat>div:last-child{text-align:left;margin-top:16px}.support-live-chat .support-btn{width:100%}}

/* Phase 6A: clear authenticated live-chat fallback */
.support-chat-fallback{margin-top:12px!important;max-width:430px;padding:14px 16px;border:1px solid rgba(173,91,27,.22);border-radius:14px;background:#fff8ee;text-align:left!important;color:#5f4b35!important;line-height:1.45!important}.support-chat-fallback strong{display:block;margin-bottom:4px;color:#7a3f0b;font-size:14px}.support-chat-fallback span{display:block;font-size:12.5px}.support-chat-fallback-action{margin-top:10px;border:0;border-radius:999px;background:#0b6b46;color:#fff;padding:9px 13px;font:inherit;font-size:12.5px;font-weight:800;cursor:pointer}.support-chat-fallback-action:hover{background:#07563a}.support-chat-fallback-action:focus-visible{outline:3px solid rgba(11,107,70,.22);outline-offset:2px}[data-chatwoot-chat][aria-busy="true"]{cursor:wait;opacity:.72}